FAQs

  • We are based in London, UK. All off your happy mails are designed, made, packaged and sent from London.

  • Our current processing time is 3-5 working days (excluding weekends and UK public holidays) after confirming your order.

    Shipping time is depending on Royal Mail. According to Royal Mail website, the estimated delivery time will be:

    UK delivery aim: 2-3 business days

    European delivery aim: 3-5 business days

    Rest of World delivery aim: 6-7 business days

    **(Can be slightly longer due to Covid)

    **Might be delay due to recent strike action of Royal Mail.

    See more about our shipping policy here.

  • You are more than welcome to join our email list.

    Or you can follow us on Instagram @fishballstudio to follow our journey.

    And we will be very apricated if you could share your order or pretty spread you made with our items on social media! Just don’t forget tag us @fishballstudio.

If you have any other questions, please feel free to contact us, we are always here and ready to help you.